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Last updated: [07/05/2026]

This Privacy Policy explains how Martelly Group Ltd (“we”, “us”, “our”), trading as Martelly Removals, collects, uses, and protects your personal data when you use our website or services.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Legal entity: Martelly Group Ltd
Trading name: Martelly Removals
Registered in the United Kingdom

Contact details:
Email: info@martellyremovals.co.uk
General Inquiries: 07538 236392

We are the data controller responsible for your personal data.

2. What Data We Collect

We may collect and process the following personal data:

• Full name

• Email address

• Phone number

• Pickup and delivery addresses

• Details of items being transported or moved

• Information you provide through contact forms, emails, or phone calls

• Technical data such as IP address, browser type, and cookies

We only collect data that is necessary to provide our services.

3. How We Use Your Data

We process your personal data under the following lawful bases:

• Contract – to provide quotes and complete services you request

• Legitimate interests – to manage our business and respond to enquiries

• Legal obligation – to comply with tax, accounting, and regulatory requirements

We use your data to:

• Respond to enquiries and provide quotes

• Arrange and complete removal and transport services

• Communicate about bookings and service updates

• Maintain business and operational records

• Improve our website and customer experience

4. Sharing Your Data

We do not sell your personal data.

We may share your data only when necessary with:

• Drivers, staff, or subcontractors involved in completing your job

• IT systems or service providers that support our operations

• Legal, regulatory, or tax authorities where required by law

All third parties are required to handle your data securely and in compliance with UK GDPR.

5. Data Retention

We retain your personal data only for as long as necessary to:

• Provide our services

• Comply with legal, tax, or accounting obligations

• Resolve disputes or enforce agreements

After this period, your data is securely deleted or anonymised.

6. Your Rights

Under UK GDPR, you have the following rights:

• Right to access your personal data

• Right to correct inaccurate data

• Right to request deletion of your data (“right to be forgotten”)

• Right to restrict or object to processing

• Right to data portability (where applicable)

• Right to withdraw consent at any time (where consent applies)

To exercise your rights, contact us using the details provided below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk

7. Cookies

Our website uses cookies to:

• Improve user experience

• Analyse website traffic

• Understand how visitors use our website

You can disable cookies in your browser settings. However, some parts of the website may not function correctly without them.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Martelly Group Ltd (trading as Martelly Removals)
Email: info@martellyremovals.co.uk
General Inquiries: 07538 236392